Need Help?
Below are some common concerns of our clients before purchasing our products.
If you have other questions, please just send them to support@desirelair.com.
Pre Sale Questions
Q: What types of products does Desire Lair offer?
We specialize in woman sex toys, providing a wide range of products designed to enhance pleasure and intimate experiences.
Q: Where are your products shipped from?
All orders are shipped from China.
Q: What are your shipping times?
Our standard shipping time is 7-14 business days. Please note that shipping times may vary due to customs processing, holidays, or other unforeseen delays.
Q: How are the products shipped?
We use air freight to ensure fast and reliable delivery of your items.
Q: How is my privacy protected?
We understand the importance of discretion. All orders are shipped in plain, unmarked packaging without any indication of the contents or the name of our company.
Q: How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment online.
Q: What is your return and refund policy?
Please refer to our Return and Refund Policy for detailed information on returns and refunds. If you have any issues with your order, please contact us at support@desirelair.com.
Q: Do you charge for shipping?
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. Shipping charges will be displayed at checkout before you complete your purchase.
Q: Will I have to pay customs fees or import duties?
International orders may be subject to customs fees, import duties, and taxes. These charges are not included in the item price or shipping cost and are the buyer's responsibility. Customs policies vary widely by country; please contact your local customs office for more information.
Q: What payment methods do you accept?
We accept various payment methods, including major credit cards and PayPal. All transactions are secure and encrypted to protect your information.